Customer portals are an excellent example of companies increasing their abilities to collaborate. This is why, among companies dealing with multiple clients, customer portals have become popular due to their ability to allow the customer to securely access, 24/7, collaborative tools using only an internet connection.
Customer portal software provides an online private channel through which customers are provided with information and support. There are two different types of customer portal software; the intranet and the extranet. The intranet is used to share information internally with employees with the extranet is used to securely share information with named external parties. Although these portals are easy to use, you will only require a secure internet connection, their uses are vast. You can use customer portals to interact with internal and external clients while allowing them to have access to date records, documents, and schedules. You can also use portals to allow your customers to view, download or upload documents such as invoices, etc.
The benefits of using customer portal software are two ways; not only do the clients’ benefit but also the businesses using them. While these portals allow the customers to access the desired information whenever they might require it, they also save time with reduced queries for staff allowing for customer satisfaction and retention.
While there are numerous other ways to share information with clients, the benefits of using customer portals trump them. Emails, File Transfer Protocols, and Virtual Private Networks have been used by businesses in this case however they fail to provide the following benefits as efficiently as customer portals do:
